At Divemechanic Shop, we specialize in serving technical divers worldwide with professional-grade equipment and logistics solutions. Below are answers to our most common questions about gear, shipping, and services.

About Our Products

What types of diving equipment do you specialize in?

We focus on professional-grade technical diving equipment including:

  • Drysuits and drysuit components (boots, hoods, repair parts)
  • Specialized packages (BCD, Drysuit, Camera, and Computer Packages)
  • Mission-critical gear (cutting devices, analyzers, dive rescue equipment)
  • Camera systems and underwater photography accessories
  • ERDi professional diving equipment
Do you offer complete equipment packages for different diving specialties?

Yes! We’ve curated specialized packages for:

  • Cave diving: 3mm & 5mm accessories, cutting devices, backplates
  • Underwater photography: Camera Packages with cases and armor
  • Public Safety Diving: ERDi gear and dive rescue equipment
  • Technical diving: Complete drysuit systems with analyzers
How do I choose between 3mm and 5mm accessories?

Our dive-certified team can recommend the right thickness based on your:

  • Diving environment (water temperature, exposure time)
  • Activity type (cave diving vs. photography)
  • Personal thermal preferences
Email [email protected] for personalized advice.

Shipping & Delivery

What are my shipping options?

We offer two optimized solutions:

  • Standard Expedited ($12.95): DHL/FedEx, 10-15 days – Best for time-sensitive gear like drysuit repair parts
  • Free Economy (orders >$50): EMS, 15-25 days – Ideal for complete equipment packages
All orders ship within 24-48 hours from our Colorado Springs facility.
Do you ship to my country?

We ship globally except certain Asian and remote regions. During checkout, our system will automatically confirm if we can deliver to your location. All shipments include:

  • Military-grade tracking
  • Moisture-resistant packaging
  • Customs pre-calculation for EU/UK/Canada
What if I need gear urgently for a mission?

For critical situations:

  • Order before 2PM MST for same-day dispatch
  • Select Standard Expedited shipping
  • Email [email protected] with “URGENT” in subject line
Our team prioritizes emergency orders for public safety divers.

Payments & Accounts

What payment methods do you accept?

We accept all major cards:

  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption.
Why was my card declined?

Common reasons include:

  • International transaction blocks (contact your bank)
  • Billing/shipping address mismatch
  • Customs fees not covered (we display these at checkout)

Returns & Exchanges

What’s your return policy?

We offer 15-day returns:

  • Free returns: For defective items (including drysuit repair parts)
  • Easy exchanges: For sizing issues with drysuits or ERDi gear
  • Dedicated portal: For sensitive equipment like camera armor
Note: Opened cutting devices and custom packages may have restrictions.
How do I return drysuit boots that don’t fit?

Process for drysuit components:

  1. Email [email protected] with your order number
  2. We’ll send a prepaid label (US) or shipping instructions (international)
  3. Include the waterproof packing slip with your return
  4. Once received, we’ll ship replacements within 24 hours

Need mission-critical support? Our dive-certified logistics team responds within 4 business hours at [email protected].

Dive Deeper, Explore Freely – Wherever Your Mission Takes You